The Challenge
NR Agribusiness Pvt Ltd, a well-established Sri Lankan fertilizer distributor, provides advanced, high-tech fertilizer products through a network of agents and fertilizer shops across the island. Despite their market presence, their operations were almost entirely manual — from sales tracking to customer communication — and their digital footprint was limited to a Facebook page.
They partnered with Cognivox Labs to transform their business into a modern, digitally enabled enterprise. The project included building a professional website, integrating an e-commerce webstore, developing an AI-powered chatbot, migrating business operations to Microsoft 365, and automating internal and customer workflows.
Project Overview
Industry
Agriculture / Fertilizer Distribution
Location
Sri Lanka
Timeline
8 weeks (ongoing)
Status
Our Solution
Cognivox Labs designed a holistic digital transformation roadmap, focusing on building an integrated digital ecosystem that connects marketing, sales, and business operations seamlessly.
Corporate Website & Webstore
Designed and developed a responsive website with an integrated e-commerce module to allow customers and agents to browse, order, and track products online.
AI Chatbot Integration
Implemented an AI-powered chatbot to handle general inquiries, guide users through the product catalog, and connect leads to human agents when necessary.
n8n Workflow Automation
Deployed n8n automation pipelines to intelligently route incoming emails, categorize leads, and integrate communication between the website, chatbot, and Microsoft 365 environment.
LLM-Aided Customer Reply System
Integrated an LLM-powered auto-response system that drafts the first customer email reply based on inquiry type, tone, and business context — reviewed and approved by staff before sending.
Microsoft 365 Integration
Transitioned the company’s internal operations into a unified Microsoft 365 workspace, enabling centralized communication, scheduling, and document sharing.
VPS Deployment & Infrastructure
Hosted all digital components on a secure VPS environment with optimized performance, continuous backups, and SSL-secured communications.
Technologies Used
Expected Impact
The ongoing transformation will move NR Agribusiness from a traditional, offline operation to a digitally empowered, AI-assisted enterprise. Once completed, the platform will deliver faster response times, enhanced customer engagement, improved operational transparency, and seamless integration between all business functions.